Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) via the online shop.
HollyHouse.store
do.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

2. Contractual partners and contact

The purchase agreement is concluded with:

HollyHouse.store
Email: marcfcm05@gmail.com

3. Conclusion of the contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

By clicking the "Buy now" button, the customer submits a binding offer to purchase the products in the shopping cart.

The contract is concluded as soon as we accept the order by sending an order confirmation via email.

4. Prices and shipping costs

All prices include statutory VAT.

In addition to the product prices, shipping costs will be charged, which will be clearly communicated during the ordering process.

5. Delivery and Shipping

We primarily deliver to German-speaking countries:
Germany, Austria, Switzerland .

Delivery time is usually 5 to 15 working days , depending on the product and stock status.

Should any delays occur, we will inform the customer immediately.

6. Payment methods

The following payment methods are available in the online shop:

  • Klarna

  • PayPal

  • SOFORT (Klarna instant bank transfer)

  • Mastercard

  • Visa

The available options will be displayed during the ordering process.

7. Retention of title

The goods remain our property until full payment is received.

8. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days.
You can find the detailed cancellation policy in our separate document "Right of Cancellation" , which is part of these terms and conditions.

The following are excluded from the right of withdrawal:

  • custom-made products

  • sealed goods that are not suitable for return for hygiene reasons

(For your products – Christmas decorations – no exception is usually necessary.)

9. Warranty

The statutory warranty rights apply.

10. Liability

We are liable without limitation for intent and gross negligence.

In cases of slight negligence, we are only liable for essential contractual obligations (cardinal obligations) and limited to foreseeable, typical contractual damages.

Liability for slight negligence in the case of:

  • minor breaches of duty

  • indirect damages

  • lost profit

is out of the question.

11. Online Dispute Resolution

The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.